Hiring: Sr. Business Process Improvement Specialist Company: Vertiv Location: Westerville, OH Job Posted Time: 2026-09-15 12:24:59 Employment Type: Contract Target Skills & Keywords : Change Management, Project Management, Six Sigma, Systems Design, User Experience About the job Experience: •4 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement roles Required Skills: •This role will ensure that the sales systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, application engineers, order coordinators, and other internal sales operations functions. •The ideal candidate is process oriented with strong understanding of how systems should work. •Design and execute sales systems and process strategy with a focus on the Configure Price Quote (CPQ) elements for all stakeholders. Evaluate how to best implement AI and related automations to improve both effectiveness and efficiency of the selling cycle. Drive user adoption. •Interface directly with cross-functional teams to map and improve sales systems and process •Interface directly with IT teams to design and release system changes in CRM, CPQ and related systems to improve the user experience •Leverage AI and related technologies in sales systems for automation and improve speed and quality •Develop "standard work instructions" for each Sales Operations area •Drive change management practices to achieve and sustain improvement benefits Qualifications: •Bachelor's degree in Business, Engineering, Information Technology, or related field •A minimum of 4 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement roles •Sales system design and process curiosity (CRM, CPQ, Order Intake, Commission calculations) •AI and system automation passion for sales improvements •Strong written and verbal communication skills, including the ability to present to cross-functional audiences •Customer-focused mindset — understands what drives satisfaction and prioritizes accordingly Analytical problem-solver with the ability to identify and address root causes •MBA or Six Sigma Black Belt, or PMO certification or training •The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. •Safety. Integrity. Respect. Teamwork. Inclusion. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!