Hiring: Sr. Analyst, Retail Strategy & Analytics Company: CarMax Location: Richmond, VA Job Posted Time: 2026-09-02 18:00:28 Target Skills & Keywords : Go, PATs About the job Required Skills: •Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation. •There Are Several Sub-teams On Retail Strategy Who Focus On The Different Parts Of The Retail Shopping Journey. As a Sr. Analyst In Retail Strategy, You Will Work With Business Partners In Our Product, Technology And Operations Departments To Help Drive The Retail Business Forward On a Team Focused On One Of These Areas •Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties •Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired •Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle •Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online •Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact •Human Resources (HR) Strategy – Works to improve the Associate experience across CarMax’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more •What You Will Do – Essential Responsibilities •Design & analyze tests to evaluate the effectiveness of changes to our products and operations •Perform data driven analyses to support prioritization decisions a Compensation: •$20 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!