Hiring: Sr. Analyst, Enterprise Service Desk Company: Abacus Location: Orlando, FL Job Posted Time: 2026-09-10 14:16:51 Employment Type: On-site Target Skills & Keywords : DNS, SQL, VPN, Windows Server About the job Experience: •3+ years of experience in IT Support, working in Microsoft Environments Required Skills: •Deliver an excellent customer experience in all interactions •Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues •Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary •Serve as an escalation point to mentor and coach team members •Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software •Interface directly with vendor representatives to resolve software and hardware issues •Install and/or upgrade Microsoft Windows Server Operating Systems •Perform advanced virus, malware and ransomware mediation Qualifications: •Associates degree in technology related field OR equivalent combination of education and work experience •A minimum of 3+ years of experience in IT Support, working in Microsoft Environments •Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent •Complete other technical and professional development as outlined in development plan •Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues •Knowledge of VMWare, Citrix, VPN and Terminal Services •Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software •MSP specific experience strongly desired •Excellent problem solving and client relationship skills •Excellent verbal and written communication skills Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!