Hiring: Sr Analyst, Applications Support Company: ViaPath Technologies Location: Dallas, TX Job Posted Time: 2026-09-11 12:20:24 Employment Type: Full-time / Remote Target Skills & Keywords : Java, Microsoft Office, SQL Server, VPN About the job Experience: •5 years of experience in a technical support or application support role •3 years experience with the following Required Skills: •Respond to customer application support tickets, incidents, and configuration questions and assist in troubleshooting and resolving technical issues ensuring excellent customer service •Troubleshoot and resolve moderate communication issues between the OMS application and a variety of systems, to include both internal and third-party applications •Resolve issues with hardware peripherals that communicate with the OMS application such as barcode scanners, printers, document scanners, and other appliances •Rapidly respond to and resolve application outages •Resolve application errors in a Java, Wildfly/JBOSS environment •Identify application configuration and environmental factors that negatively impact the OMS performance and/or functionality •Use moderately complex queries to review data stored in MS SQL and Oracle environments to resolve customer issues •Connect to customer on premise environments using a variety of VPN and remote desktop technologies Qualifications: •Bachelor’s degree or higher in Information Technology, Computer Science or related field, or a minimum of 6 years related job experience in lieu of a degree •A minimum of 5 years of experience in a technical support or application support role •Moderate understanding of industry standard software, peripherals, and network communication including but not limited to Microsoft Office •Printers, barcode scanners, signature pads and other hardware devices •A minimum of 3 years experience with the following •Troubleshooting technologies using JAVA, Wildfly/JBOSS and similar web technologies •PC and Server operating system setup, support, and maintenance •Microsoft server setup, management, and repair •Backup software setup and management •Network design, setup, and maintenance Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!