Hiring: Specialist, Training and Performance Company: The Board of Pensions of the Presbyterian Church (U.S.A.) Location: Philadelphia, PA Job Posted Time: 2026-09-12 14:20:30 Employment Type: On-site Target Skills & Keywords : Content Design, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Quality Assurance, Salesforce About the job Required Skills: •Responsible for developing and executing training content for their assigned team; acting as the performance coach for assigned team members; and supporting role specific and technical training for Plan Operations department to ensure service excellence for members and employers. •Collaborates with the Training and Performance team, Quality Assurance team, Continuous Improvement team, and the people manager of the assigned team to identify and execute training and coaching needs. •Ensures operations and service center employees are equipped with the knowledge and skills to successfully administer, communicate, promote, and resolve service-related issues of the Benefits Plan. •Serves as subject matter expert on assigned team related knowledge content and procedures and collaborate with Lead (Knowledge & Content) to ensure all materials are current and accurate. •Performs live observation and coaching of calls and case work, casework from assigned team queues, and handles calls on 800-PRESPLAN. •Provides effective peer leadership by facilitating one-on-one, small group, and on occasion, large group training and coaching opportunities, primarily for the assigned team function. •Develops, executes, and maintains individual performance training plans for each member of assigned team. •Serves as the primary training content designer, developing and maintaining a library of e-learning courses and live learning content to sustainably educate on the Benefits Plan, administrative procedures, soft skills for service excellence, and other service-related items as they pertain to the assigned team function. Qualifications: •Bachelor's degree, preferably in training or education related fields. Compensation: •Medical, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!