Hiring: Specialist, Technical Support Company: Five Below Location: Forsyth, GA Job Posted Time: 2026-09-10 13:06:27 Employment Type: On-site About the job Experience: •1-2 years in technical support roles; experience in a retail or distribution environment is a plus. •2 years in technical support roles; experience in a retail or distribution environment is a plus. Required Skills: •Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed. •Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions. •Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs. •Continuously monitor system and application performance to identify and address potential issues proactively. •Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met. •Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations. •Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides. •Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts. Qualifications: •Technical Knowledge: Proficiency in Windows 10 & 11, networking concepts, Active Directory management, and a strong understanding of PC-related hardware and peripherals. •Certifications: Industry certifications such as A+ are highly desirable. •Soft Skills: Excellent verbal and written communication, strong organizational skills, and a customer-focused approach with the ability to empathize and stay calm under pressure. •Problem Solving: Analytical thinker with demonstrated troubleshooting abilities and the capacity to prioritize effectively in a fast-paced IT setting. •Flexibility: Rotating after-hours on-call support required. •Demonstrated capacity to lift up to 50 pounds. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!