Hiring: Specialist: Business Intake Workflow Company: Mayer Brown Location: Chicago, IL Job Posted Time: 2026-09-16 10:59:42 Employment Type: Contract Target Skills & Keywords : CV, Integration Testing, Microsoft Office, Risk Management About the job Experience: •Previous law firm Business Intake/Conflicts experience and/or previous experience using workflow software tools required Required Skills: •Monitors workflow performance to identify bottlenecks and system performance issues. Take prompt action to resolve issues as agreed. Investigate reported workflow issues and escalate critical functionality issues to Managers, Development Team and IT Service desk, as appropriate •Follows documented guidelines for troubleshooting and administratively intervening in requests within workflow, including cancelling and restarting requests, redirecting tasks, executing update queries and resolving workflow errors •Executes daily data quality queries to expose and correct requests requiring intervention •Administers Matter Review workflow process, maintain workflow user groups, workflow notification templates and workflow business rules as required •Responds to email and telephone inquiries Firm wide with regard to workflow functionality, process requirements and status of requests in the workflow. Coordinate among Business Intake staff in Chicago, London and Hong Kong as required to handle queries and resolve issues •Inputs data manually into Aderant and ICM Conflicts Manager as necessary for administrative matter opening and matter revisions •Reviews product improvement feedback from users and recommend enhancements and bug fixes •Contributes to test plan creation and participates in C3 release functionality and integration testing Qualifications: •May require occasional lifting of up to 20 lbs. •The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. •The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. •We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!