Hiring: Special Resolutions Representative Company: Libra Solutions Location: Las Vegas, NV Job Posted Time: 2026-09-10 13:49:09 Employment Type: Contract Target Skills & Keywords : Medical Billing About the job Experience: •2 years of experience in an office or contact center environment Required Skills: •Manage a portfolio of customer cases •Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress •Negotiate case resolutions by adapting strategies to unique circumstances of each case while collaborating with law firms, medical providers, clients, and insurance carriers •Meeting customer experience and financial performance targets •Ensuring service levels and performance metrics (SLAs) are met Qualifications: •High School diploma or GED required •Minimum of 2 years of experience in an office or contact center environment •Strong ability to leverage technology and data-driven insights to support decision-making and process improvements •Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors •Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers •Adaptable to change, able to pivot between tasks and evolving processes efficiently •Capable of working quickly and accurately under tight deadlines •Able to operate effectively in a continuously evolving environment •Must be able to work in-office Mon - Fri in our Las Vegas office Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!