Hiring: Special Accounts Manager Company: LVI Associates Location: Hartford County, CT Job Posted Time: 2026-09-03 11:23:12 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •Minimum of five years' experience in customer service, service operations, dispatch, account management, or a related function. •At least two years of leadership or supervisory experience preferred. •Strong customer relationship and service management skills. •Proven ability to lead, motivate, and develop team members. •Excellent analytical, organisational, and problem-solving capabilities. Required Skills: •As the primary escalation point for customer service concerns, both internal and external, this role proactively identifies opportunities to improve customer satisfaction and streamline operational performance. •Leadership & Team Development •Lead, mentor, and develop the Special Accounts team to promote a high-performing, customer-focused culture. •Conduct regular coaching sessions, performance evaluations, and employee development discussions. •Set individual and team objectives that align with organisational goals. •Monitor team workloads and staffing requirements to ensure timely service delivery. •Identify skill gaps and coordinate ongoing training and professional development opportunities. •Encourage collaboration between Special Account Coordinators, Operations, Account Managers, Dispatch, and branch teams. Qualifications: •Associate's or Bachelor's degree in Business, Operations Management, Customer Service, or a related field preferred. Compensation: •$100,000 - $140,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!