Hiring: Spare Parts Specialist Company: Fives Intralogistics Location: Louisville, KY Job Posted Time: 2026-09-14 10:14:24 Target Skills & Keywords : Salesforce About the job Experience: •1+ years of direct customer contact experience in a medium to high volume call center environment. •3+ years of direct customer contact experience. Required Skills: •Manage entire order life cycle (from request to billing) while providing outstanding customer service. •Process incoming spare parts and service orders •Make outbound calls and receive incoming calls to/from customers, vendors, and internal partners while maintaining professionalism and courteous communication. •Manage all customer inquiries for parts and services, research part numbers, use drawings, reference materials, consult with engineering & technical resources as required. •Handle basic levels of support in resolving service, warranty, or parts problems. •Resolve conflicts, disputes, other issues and manage customer expectations for issues beyond the scope of support. •Manage warranty claims and RMAs. •Provide review & pricing of recommended spare parts lists for Customer Service proposals. Qualifications: •Knowledgeable and proficient with SAP, and Salesforce.com. •Associates degree with business related major. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!