Hiring: Spanish Tolling Call Center Representative (Entry-Level) Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •18 years or older. •1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles. Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •To provide professional, empathetic, and solution-focused support to inbound callers. In this role, you’ll assist with customer inquiries, resolve disputes, process payments, and guide callers through various procedures all while delivering a top-tier experience. •Whether you're starting your career or looking to grow, this position offers paid training •Handle inbound and outbound calls in a courteous and timely manner. •Actively listen to customer concerns and provide accurate, effective solutions. •Research internal systems to locate missing information and collaborate with other departments as needed. •Process payments and manage account-related tasks using company tools. •Document customer interactions and claims with precision. Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •Must be 18 years or older. •High school diploma or equivalent. •Strong written and verbal communication skills. •Typing speed of 20+ WPM with accuracy. •Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). •Operational familiarity with Windows operating systems and ability to learn new tools. •Reliable and punctual with a strong work ethic. •Demonstrated capacity to troubleshoot, resolve conflicts, and follow up on customer issues. •Customer-first mindset: empathetic, patient, and responsive. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!