Hiring: Solutions Specialist/Collections Company: ANECA Federal Credit Union Location: Shreveport, LA Job Posted Time: 2026-09-13 10:58:37 About the job Experience: •Collection Experience And Loan Experience Preferred. •Demonstrated capacity to communicate well, verbally or written, with co-workers, members, community members and management. •Demonstrated capacity to comply with company and industry operating, safety standards, rules and regulations. •Demonstrated capacity to work with confidential information, materials, and files appropriately, professionally, & discretely. Required Skills: •Assist members with delinquent loans to resolve delinquency. •Maintain collection files according to department procedures. •Answer phones, process correspondence, and maintain accurate files. •Respond to telephone calls regarding payment notices and delinquent accounts. •Provide members with a complete explanation of the loan’s status as requested. •Contact members by telephone or mail regarding delinquent accounts to determine the reason for the past-due condition of the loan or account. •Follow up on delinquent loans and make calls for interest, partial, or full payment. •Perform skip tracing duties as required and directed. Qualifications: •Requires a high school diploma or equivalent knowledge of English, Mathematics, & Grammar. •Demonstrated capacity to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift,carry, push, pull, or otherwise move objects. •Demonstrated capacity to sit and/or stand for long periods of time. •Demonstrated capacity to demonstrate and apply manual dexterity to operate office equipment. •Demonstrated capacity to view computer monitor or laptop screen for extended periods of time. •Demonstrated capacity to adapt easily to changing work schedules. •This job description is not intended to be and should not be construed to be a comprehensive list of all responsibilities, duties, skills, qualifications, efforts, or requirements associated with the position. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!