Hiring: Solutions Engineer Company: Old Harmony Location: New York, NY Job Posted Time: 2026-09-15 14:44:11 Target Skills & Keywords : LLM, REST, Slack About the job Experience: •5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure) Required Skills: •You’ll be the person who proves the product delivers real value in a customer’s actual environment - not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your implementation is often what tips the decision. •This is a deeply technical, individual contributor role. You’ll be hands-on with integrations, configurations, and architecture, while also being someone customers trust and enjoy working with. •Own the technical implementation end-to-end - configuring, integrating, and deploying the product in customer environments during both evaluation and post-sale phases •Be a key driver of deal outcomes: your implementation work during evaluations and POCs is often what converts a prospect into a paying customer •Partner closely with Account Executives and the GTM team to shape deal strategy, scope technical requirements, and remove blockers that stand between a prospect and a closed deal •Run onboarding for new customers: architect their environment, build out integrations, and accelerate time-to-value so customers see ROI fast •Develop repeatable implementation playbooks, scripts, and tooling that make the GTM motion faster and more scalable •Diagnose and resolve complex technical challenges during implementation - digging into APIs, infrastructure, and code to keep engagements moving forward Qualifications: •Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems •Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship •Self-directed problem solver who thrives in ambiguous, fast-moving environments •Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking) •Background in software development - you've built and shipped production code Compensation: •Comprehensive health, dental, and vision benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!