Hiring: Solutions Engineer II Company: Hologram Inc. Location: United States Job Posted Time: 2026-09-12 12:26:01 Employment Type: Remote Target Skills & Keywords : Python, REST, Ruby, SQL, Salesforce, TCP/IP About the job Experience: •5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer, or Technical Consultant), including ownership of customer onboarding through to production Required Skills: •Own customer onboarding end to end, from SIM provisioning and device configuration through to a deployment that is live and stable in production •Diagnose and resolve SIM, device, and network-level connectivity issues across the full deployment lifecycle, including L2 escalations, partnering with engineering on anything systemic •Lead the team's automation work: find the manual work worth removing, then build it away •Improve and automate the technical onboarding process, from SIM order intake through provisioning and connectivity setup, as new customers come through it •Automate account-health monitoring and alerting for Account Management team •Maintain and expand internal tooling, including AI-driven support tooling, along with the internal and external documentation behind it •Advocate for customers internally, surfacing product gaps and technical pain points to product and engineering •Write the runbooks and hand the work off, so any Solutions Engineer can pick up a build ticket and finish it Qualifications: •Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT) •A track record of building automations or integrations against real operational workflows, not just using them •Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences •Proven ability to quickly learn and adapt to new technologies and technical concepts •Comfortable working independently across a wide range of technical problems, and defining your own approach on work that has no established process yet •Operational familiarity with Salesforce or a comparable CRM, and how record hygiene affects downstream reporting (nice-to-have) •You Might Be a Great Fit If You… •Enjoy solving complex, technical problems that directly impact customer success •Have a curious, self-driven mindset and aren't afraid to dig into logs, APIs, or device configurations •Thrive in customer conversations and can translate technical detail into clear, actionable guidance Compensation: •$135,000 - $150,000 / year •Flexible work environment (work from home / hybrid options) •$135,000 - $150,000 + New Hire Equity grant (RSUs) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!