Hiring: Solutions Architect (San Francisco, CA) Company: Deepgram Location: San Francisco, CA Job Posted Time: 2026-09-13 10:21:12 Employment Type: Remote Target Skills & Keywords : AWS, Azure, C, C++, Cloudflare, Docker, GCP, JavaScript, Kubernetes, NLP, Python, Rust, Twilio, TypeScript About the job Experience: •000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. •3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles Required Skills: •Own complete post-sales customer engagements, providing direct technical guidance and solutions •Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems •Design and implement systematic improvements to our support process and infrastructure •Create automated solutions and self-service tools that address common customer challenges •Analyze support ticket patterns to identify product improvement opportunities and preventative measures •Develop technical documentation, guides, and best practices that enable customers to self-solve issues •Partner cross-functionally with product and engineering teams to advocate for customer needs and influence roadmap priorities •Partner with the broader Applied Engineering team to share knowledge and balance support workload Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!