Hiring: Solutions Architect - ITSM Tools Company: Five Below Location: Philadelphia, PA Job Posted Time: 2026-09-17 12:06:22 Target Skills & Keywords : Azure AD, Business Analysis, Enterprise Architecture, PagerDuty, Product Management, Salesforce, ServiceNow, User Experience, Zendesk About the job Experience: •10+ years of experience in ITSM solution design or architecture Required Skills: •Product & Portfolio Leadership •Evaluate platform opportunities and provide recommendations for future enhancements based on business value, operational efficiency, technical debt, risk reduction, and platform maturity. •Develop business cases, solution options, and implementation recommendations for new platform capabilities and investments. •Provide recommendations regarding prioritization of strategic initiatives, operational needs, compliance requirements, and technical improvements within the platform backlog. •ServiceNow Platform Leadership & Strategy •Serve as the senior technical authority and primary architect for the ServiceNow platform. •Lead solution reviews and approve architectural designs to ensure scalability, maintainability, and alignment with platform strategy. •Partner with the Product Owner to prioritize backlog items, technical debt remediation, platform investments, and continuous improvement opportunities. Qualifications: •8-10+ years of experience in ITSM solution design or architecture •ServiceNow Certified System Administrator (CSA) •Demonstrated ability to influence platform strategy, governance, roadmap planning, and architectural standards. •Proven ability to challenge requirements and recommend alternative approaches that improve scalability, maintainability, and business outcomes. •Deep, hands-on experience with ServiceNow including ITSM modules (Incident, Change, Problem, Request), Virtual Agent, Mobile, and ITOM capabilities (Discovery, CMDB, Service Mapping, Event Management) •Proven experience building, stabilizing, governing, and maturing CMDB and ITOM implementations, including Discovery, Service Mapping, data quality remediation, service ownership, and operational adoption. •Strong experience with CMDB design, data modeling, and service mapping concepts •Proven ability to design scalable, maintainable solutions in complex environments •In-depth knowledge of ITIL-based service management practices •Demonstrated capacity to translate business needs into technical requirements and solution designs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!