Hiring: Software Technical Account Manager - Boise Company: Axon Location: Boise, ID Job Posted Time: 2026-09-16 15:56:30 Employment Type: On-site Target Skills & Keywords : AutoCAD, CAD, SQL, SaaS About the job Experience: •4+ years, though we encourage applicants with varied experience to apply) Required Skills: •As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment. •The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes. •Reports To: Manager or Senior Manager of Technical Account Management •Technical Delivery & Support •Serve as the primary technical point of contact for assigned agencies •Diagnose and resolve complex technical issues across Axon's software and integrated solutions •Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams •Manage escalations and ensure timely resolution of customer-impacting issues Qualifications: •Strong troubleshooting and root-cause analysis skills •Demonstrated capacity to communicate effectively with both technical and non-technical stakeholders •Operational familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments •Strong organizational skills with the ability to manage competing priorities and customer needs •Interest in helping customers adopt new technologies and improve operational effectiveness •Demonstrated capacity to work independently while collaborating closely with cross-functional teams •Commitment to delivering exceptional customer experiences •Demonstrated capacity to obtain and maintain CJIS compliance and handle sensitive information appropriately •Operational familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies •Operational familiarity with AI-powered products, workflow automation, or operational technology solutions Compensation: •Competitive salary and 401k with employer match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!