Hiring: Software Support & Training Specialist--Accounting Company: AutoPower Corporation Location: Lake Mary, FL Job Posted Time: 2026-09-09 18:08:28 Employment Type: On-site Target Skills & Keywords : LESS, PATs About the job Experience: •2 years of related experience in technical support or accounting role; OR an equivalent combination of education and experience Required Skills: •·    Diagnose and troubleshoot technical issues for more than 40 software modules within our integrated ERP system, •particularly •accounting (e.g. AR, AP, GL) •·    Support users by guiding them through system features and the financial workflows associated with general ledger accounts, invoicing and financial reporting •·    Manage queue of open customer tickets and document resolution in CRM and internal KB, all in alignment with standards •·    Develop and present instructional materials for both onsite and web-based customer training •·    Collaborate with fellow technical agents and system developers to resolve complex technical issues, improve product usability and user experience, and test new system functionality •·    Provide onboarding assistance to new support team members Qualifications: •·    Associate’s Degree in IT, Accounting, Business or related field and minimum of 2 years of related experience in technical support or accounting role; OR an equivalent combination of education and experience •·    Working knowledge of core accounting principles and workflows; must prove understanding of general ledger management •·    Proven history of exceptional customer service, particularly with conflict de-escalation •·    Experience training both individuals and groups of less than 25 using effective training methodologies, tools and techniques •·    Ability to present complex information simplistically to a variety of audiences •·    Natural a •ptitude to quickly learn custom software platforms •·    Strong critical thinking, decision-making and analytical skills •·    Strong project management, multitasking and organizational skills with keen attention to detail •·    Excellent written and verbal communication skills with impeccable service-oriented mindset •·    Excellent interpersonal, relationship-building and teamwork skills •·    Ability to be resourceful, self-direct and work independently, showing initiative while seeking guidance when appropriate •·    Ability to handle sensitive information with discretion and maintain confidentiality •·    Ability to travel up to 10% •·    Bilingualism Compensation: •$50,000-$55,000 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!