Hiring: Software Support Specialist Company: Tyler Technologies Location: Pittsburgh, PA Job Posted Time: 2026-09-17 14:06:53 Target Skills & Keywords : Microsoft Office, Quality Assurance, SaaS, User Experience About the job Required Skills: •This role requires strong communication skills, analytical thinking, instructional ability, and a professional, client-focused approach. •Client Support & Troubleshooting •Provide inbound phone, web, and email software support to resolve client inquiries and problems effectively and efficiently. •Analyze data reports, forms, and application functionality to troubleshoot and resolve basic to moderate software issues. •Utilize AI-powered support tools and internal knowledge systems to assist with issue resolution and improve response efficiency. •Identify opportunities to improve workflows and client support processes through effective use of automation and AI tools. •Recognize patterns in support trends and recommend AI-driven enhancements or workflow improvements that could proactively reduce recurring issues. •Communicate clearly and professionally with all parties involved to manage expectations and ensure positive client outcomes. Qualifications: •Bachelor’s degree in Education, Information Systems, Business, Communications, or related field preferred; equivalent experience considered. •Strong background in client training, instructional delivery, or education strongly preferred. •Previous experience in software support, help desk, or SaaS environment preferred. •Demonstrated ability to explain technical concepts in a clear, structured, and engaging manner. •Excellent presentation and facilitation skills in virtual environments (Microsoft Teams or similar platforms). •Strong interpersonal skills with the ability to build rapport and trust with clients. •Effective decision-making, analytical, and problem-solving skills in a technical environment. •Strong analytical ability to review system usage, identify optimization opportunities, and provide thoughtful recommendations. •Excellent written and verbal communication skills. •Strong organizational skills and attention to detail. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!