Hiring: Software Support Specialist Company: Tyler Technologies Location: Lakewood, CO Job Posted Time: 2026-09-11 15:06:53 Target Skills & Keywords : .NET, HTML, Microsoft Office, Quality Assurance About the job Required Skills: •Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. •Analyzes data reports, forms, and web technologies. •Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. •Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). •May assist with writing estimates for software modification specifications and documentation of support processes. •May submit client issues to development team for resolution as needed. •Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. •May provide training to client end-users (typically via webinar). Qualifications: •Bachelor's degree in related field or equivalent experience. •A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience. •Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. •Effective analytical ability, particularly in a technical environment. •Excellent written and verbal communication skills. •Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. •Knowledge and understanding of software development tools a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!