Hiring: Software Support Services Specialist Company: Basic Software Systems Location: Texarkana, TX Job Posted Time: 2026-09-16 18:08:29 Employment Type: On-site Target Skills & Keywords : Compliance, Consul, Plaid, R About the job Required Skills: •Support Responsibilities •Provide technical support and training to customers by researching and answering questions and troubleshooting problems •Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately •Maintain knowledge of Basic Software Systems software applications and all third-party applications that integrate •Maintain knowledge of software applications used for documentation and communication within the company •Maintain knowledge of technical requirements for applications •Maintain accurate documentation of support cases •Maintain documentation for procedures and support cases •Maintain outstanding support cases and follow-up regularly until resolved •Effectively communicate customer errors and concerns via tolls provided •Consult with the customer regarding best practices in using the software effectively in various tasks •Implement software applications as applicable according to the needs of our customers •Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects •Train customers on how to use Basic Software business systems and interfaces •Phone/virtual training Qualifications: •Highly trainable for an industry-specific business •Customer service minded •Effective communicator •Professional phone etiquette a must •Ability to juggle multiple priorities at once •Must be able to work in a fast-paced environment •Experienced with current computer technology •MS Office experienced •Desire to grow and advance •Accounting knowledge valuable Compensation: •401(k) •401(k) matching •Dental insurance •Health insurance •Paid time off •Vision insurance •Shift: •8 hour shift •Day shift •Powered by JazzHR Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!