Hiring: Software Support Representative Company: Hy-Tek Intralogistics Location: Northern, KY Job Posted Time: 2026-09-15 12:00:18 Employment Type: Remote Target Skills & Keywords : SAP, Systems Integration About the job Experience: •2+ years of experience in a technical support or help desk role, with experience supporting warehouse or logistics software strongly preferred. Required Skills: •Software Support Representative •Client Support Services •Manager, Warranty Administration •Serve as the primary point of contact for escalated technical issues related to warehouse automation and management software. •Diagnose, troubleshoot, and resolve complex software, hardware, and system integration problems impacting warehouse operations. •Provide timely support via phone, email, remote access, and in-person assistance to warehouse staff and management. •Document incidents, service requests, and resolutions accurately in the help desk ticketing system. •Partner cross-functionally with IT infrastructure teams and software vendors to escalate and resolve advanced technical challenges. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!