Hiring: Software Support Engineer Company: Storage Solutions - A Jungheinrich Company Location: Erlanger, KY Job Posted Time: 2026-09-12 12:01:51 Employment Type: On-site Target Skills & Keywords : .NET, C#, SQL About the job Required Skills: •Software Support Engineer •Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software. •Partner cross-functionally with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages. •Maintain, track, and escalate support tickets as needed to ensure timely resolutions. •Monitor customer production environments to identify and proactively address potential issues. •Assist in testing new software releases and custom implementations, providing valuable feedback to the development team. •Set up internal development PCs and test servers to support new implementations. •Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment. Qualifications: •A recommended degree in Computer Information Technology, Computer Science, or equivalent experience. •Strong verbal and written communication skills. •A working knowledge of SQL (preferred but not required) and experience with Windows environments (required). •An ability to work both independently and collaboratively in a fast-paced environment •Travel up to 25% annually (domestic and international) •Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided). •Why work for Storage Solutions - A Jungheinrich Company? Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!