Hiring: Software Support and Connectivity Specialist Company: Sonova Group Location: United States Job Posted Time: 2026-09-10 13:40:01 Employment Type: Remote About the job Experience: •5+ years of experience in a technical software support environment Required Skills: •Support customers through incoming software and connectivity support queues •Handle escalations from Audiology Technical Support and Consumer Connectivity teams •Provide support for Bluetooth and wireless accessory troubleshooting •Conduct scheduled outbound calls to assist customers with technical issues •Act as a subject matter expert for Sonova fitting software and Noah applications •Partner cross-functionally with internal teams across technical support, marketing, and product teams •Develop innovative solutions to improve customer and employee experience •Participate in meetings and initiatives to support business growth Qualifications: •High School diploma required •Associate’s or Bachelor’s degree in IT, Software, or related field preferred •Strong problem-solving and analytical skills •Excellent communication and organizational abilities •Demonstrated capacity to manage multiple priorities and work independently •Knowledge of hearing aid fitting software, Noah applications, or networking is a plus •A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova •Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! Compensation: •Flexible work environment (work from home / hybrid options) •Medical, dental and vision coverage* Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!