Hiring: Software Platform Support Engineer - GPU Cloud Company: Ladders Location: United States Job Posted Time: 2026-09-17 11:45:59 Employment Type: Remote Target Skills & Keywords : AWS, Azure, GCP, Kubernetes, Linux, OCI About the job Experience: •Strong troubleshooting and communication skills Required Skills: •Coordinate Tier 1 support for complex cloud platforms with multiple internal teams •Define and improve operational workflows, including runbooks and support processes •Triage and investigate customer issues, escalating as necessary •File bugs and closely collaborate with the Site Reliability team •Develop tooling to enhance customer support processes •Gain deep understanding of user workloads and use cases •Provide feedback to engineering teams to develop solutions and assist internal teams •Participate in an on-call rotation for production systems Qualifications: •BS/MS degree in Computer Science or a related field, or equivalent experience •5+ years supporting distributed software systems and end-user platforms, with Linux expertise •Knowledge of infrastructure, networking, storage, and DevOps scripting/tooling •Understanding of data storage technologies, including databases, file, block, and blob storage Compensation: •$108,000 - $172,500 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!