Hiring: Software Engineer III (Kora/Support) Company: Cedar Location: New York, NY Job Posted Time: 2026-09-12 18:05:34 Target Skills & Keywords : Data Pipeline, ETL, LLM, Make, Move About the job Experience: •6 years of experience preferred, but not required). Required Skills: •We built a voice AI agent that talks to patients about their medical bills and it works. Kora is live with real clients and growing. Now we're expanding into chat, SMS, and outbound calls with a team of five engineers. This role is full-stack in the truest sense: you'll build data integrations, engineer LLM prompts, configure infrastructure, and ship features that real patients interact with the same week. •As a member of the Kora squad (formerly known as Support), your day might look like: •Driving Innovation: •Experimenting with and launching GenAI-powered features in collaboration with AI scientists. •Harnessing Generative AI: •Engineering development and production workflows by integrating LLMs, providing necessary context and constraints using modern practices, and evaluating output for further refinement. This includes context building, prompt design, and building evaluation pipelines that feed directly into Kora's live production system. •Advancing Patient Understanding: •Enhancing Kora, our first-in-class voice AI agent, to deliver personalized billing guidance via empathetic and compassionate communication. This means building the infrastructure that exposes insurance information, billing data, and third-party integrations to Kora and prompting the agent to utilize that data accurately in real-time patient conversations. •Working Close to Our Users: •Actively reviewing call transcripts and conversation logs to identify good and bad product behavior, then feeding those insights directly back into the system. This team runs unusually close to its end users that is part of how we move fast. •Expanding Kora's Reach: •Contributing to the transition from a primarily inbound voice-based agent to a multi-modal platform, including outbound calls, chat, and SMS. There are firsts still to be done on this roadmap. •Inspiring and Leading Others: •Actively contributing to team chartering, managing technical projects, and mentoring peer engineers to take ownership of their own projects. •Raising the Technical Bar: Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!