Hiring: Software and Warranty Operations Associate Company: Connection Location: Merrimack, NH Job Posted Time: 2026-09-10 13:50:18 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint, Segment, Visio About the job Required Skills: •Monitor team queue, reassigning cases as needed. Submits requests and actions case management regarding the overall lifecycle of Software License, Cloud, Activations and Warranty business within and Warranty business within established Service Level Agreements, including (but not limited to): Orders, ETA, Returns, Activation and Registrations. •Take appropriate actions necessary to activate and/or register customer purchases based on vendor requirements. Tracks deliverables to close out orders and assists in revenue recognition. •Develops and maintains relationships and webinars, and conversations with the vendors’ and supplier inside support. Qualifications: •Basic ability in Microsoft 365 Business applications, which include Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint. •Attention to detail in composing, keying, and proofing professional business materials. Articulate with the ability to express oneself clearly and professionally in written and oral communication. •Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company. •Routine problem solver in situations where most problems have occurred before and solutions are familiar. Ability to identify when a situation needs to be escalated for a non-standard resolution. •Process change champion with the ability to identify process improvements and system enhancements in a changing environment. •Basic working knowledge of Cloud, Software, Activations, and Warranty operation processes and procedures with the ability to advise and train team members. •Self-directed with the ability to work independently, prioritize, and meet fixed service levels. Quick study with the ability to master a situation or learn new things with minimal direction or training. •Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person". Compensation: •Competitive benefits and rewards package •Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!