Hiring: SOC Help Desk Manager Company: NetGain Technologies, LLC Location: Lexington, KY Job Posted Time: 2026-09-16 20:20:54 Target Skills & Keywords : SIEM, SOC About the job Required Skills: •Lead Security Operations. Develop People. Protect Clients. •NetGain Technologies is seeking a SOC Manager to lead our Security Operations Center team and oversee the daily delivery of cybersecurity monitoring, incident response, and client security services. •Lead, coach, and develop SOC team members through regular feedback, training, and career development. •Manage schedules, staffing coverage, PTO requests, and daily work assignments. •Monitor security ticket volume and ensure incidents are investigated, documented, and resolved appropriately. •Serve as the primary escalation point for complex security events and operational issues. Coordinate response efforts involving clients, internal teams, and security vendors. Maintain SOC procedures, documentation, and operational standards. •Stay current on cybersecurity threats and help translate industry developments into actionable guidance for the team. •Prior leadership, supervisory, team lead, or employee development experience. Qualifications: •Relevant cybersecurity certifications or equivalent practical experience are a plus. Compensation: •Manage schedules, staffing coverage, PTO requests, and daily work assignments Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!