Hiring: Small Commercial Direct Bill Company: Chubb Location: O'Fallon, MO Job Posted Time: 2026-09-16 23:54:07 Target Skills & Keywords : Microsoft Office About the job Experience: •Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus! •1-2 years customer service experience; college degree or currently pursuing is a plus! •2 years customer service experience; college degree or currently pursuing is a plus! Required Skills: •Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. •Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment •Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner •Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller •Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations •Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products •Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns •Maintain established levels of productivity, service, and quality standards within a fast-paced call center Qualifications: •Customer service experience in a high-volume client contact call center •Strong decision-making velocity in a fast-paced, high-volume phone contact center environment •Effective, strong, and service focused communication skills, both verbal and written •Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking •Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners •Track record of success in managing competing demands, problem solving and strong decision velocity •Chubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!