Hiring: SITEC - Help Desk Specialist - Homestead ARB, FL Company: Peraton Location: Eglin Air Force Base, FL Job Posted Time: 2026-09-17 00:25:23 Employment Type: Contract Target Skills & Keywords : AI, Secret Clearance About the job Experience: •Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA. •6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA. Required Skills: •Peraton requires a Help Desk Specialist to support the Special Operations Command Information Technology Enterprise Contract (SITEC) - 3. •This position islocatedat Homestead ARB, FL. •Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. •Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. •Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. •Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. •Creates tickets within the Remedy IT Service Management (ITSM) tool. •Troubleshoots and repairs end user devices. Qualifications: •Active Secret clearance with the ability to obtain a DoD TS/SCI clearance. •Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level. Compensation: •$66,000 - $106,000 / year •Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!