Hiring: Site Support Analyst Company: Chubb Location: Chicago, IL Job Posted Time: 2026-09-11 14:54:07 Target Skills & Keywords : User Experience, iOS About the job Experience: •3-5 years of experience in a technical support or related role •5 years of experience in a technical support or related role Required Skills: •In This Role, You Will •Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products •Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology •Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues •Train and guide staff on hardware and software usage •Ensure patch compliance for PCs •Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls •Configure and build hardware; install and configure software based on user service requests Qualifications: •At least 3-5 years of experience in a technical support or related role •In-depth knowledge of PC hardware skills and an interest and eagerness in technology and support for end users •Microsoft Certified Desktop Support Technician certification a plus •Well versed in desktop tools including O365 •Knowledge of Mac OS/Apple iOS •Some experience with Active Directory beneficial •Demonstrated capacity to document processes and procedures •Superior customer service and interpersonal skills •Demonstrated capacity to effectively communicate about technology •Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!