Hiring: Site Lead Company: Nooks Location: Arlington, VA Job Posted Time: 2026-09-16 12:15:55 Target Skills & Keywords : Defense Industry, Security Clearance, User Experience About the job Experience: •7+ years of experience managing physical and industrial operations within the defense, aerospace, hospitality or government sectors. Required Skills: •Own both daily operations and launch execution at your facility, leading both active customer operations and contributing to the physical construction, launch, and expansion of new secure spaces. •Keep the facility running smoothly every day—ensuring the physical space is immaculate, utilities are completely reliable, and secure shared office environments (SCIFs) maintain 99.9% operational availability. •Strategically drive site's local feedback loop, talking directly with members to gather product and operational input and translating those insights into immediate, proactive improvements to our product and customer experience. •Remove customer friction instantly, stepping in as the primary local problem-solver to resolve IT, security, hospitality, or facility hiccups before they interrupt mission-critical work. •Matrix Leadership & HQ Collaboration •Lead the resident cross-functional team—including Security, IT/Cyber, Facilities, Finance, Hospitality, Customer Success, and Growth—holding team members accountable to site performance and service standards without owning their corporate reporting lines. •Partner with corporate HQ teams to ensure your site gets the support it needs, and clarify who makes the final call on daily decisions so local operations never stall. •Streamline secure IT infrastructure by partnering with the IT/Cyber Team on deployments, verifying that local network installations meet 100% of defense partner technical requirements prior to tenant move-in. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!