Hiring: Simplified Chinese Player Support Specialist Company: Nexon America Location: El Segundo, CA Job Posted Time: 2026-09-10 14:46:26 Employment Type: Hybrid Target Skills & Keywords : Confluence, Jira, Microsoft Excel, Microsoft Office, Zendesk About the job Experience: •1+ year of game industry Player Support experience (required) •1 + year of handling escalated tickets (T2 and above) •Native-level fluency in Simplified Chinese with strong English proficiency (required) Required Skills: •Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America’s company policy •Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production •Create and maintain Simplified Chinese translations of internal and external documentation, including support articles, FAQs, and player-facing communications, ensuring accuracy and consistency across existing and new materials •Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review •Test existing live game operation tools and request new tool features or updates to Production as needed •Interface directly with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc. •Proficient with Microsoft Office (Word, Excel) •Customer Relationship Management tool experience required (Zendesk) Qualifications: •Management has the right to add or change duties and job requirements at any time. •College degree or equivalent game-related work experience preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!