Hiring: Servicing Associate Company: Rippling Location: San Francisco, CA Job Posted Time: 2026-09-10 12:04:59 Target Skills & Keywords : SaaS, Slack About the job Experience: •2+ years of experience in servicing, loss mitigation, collections, customer success, or a customer-facing financial services role. Required Skills: •Proactively engage customers who exhibit elevated risk behaviors or early warning indicators — including missed or late payments, early termination requests, and account changes that increase Rippling's financial exposure. •Serve as the primary point of contact for customers seeking payment accommodations, due date changes, account adjustments, or early termination of SaaS contracts or EOR agreements. •Evaluate account health using available data and risk signals, applying sound judgment to determine appropriate treatment strategies within established policy guidelines. •Negotiate and implement mutually beneficial solutions — including payment arrangements, account modifications, and retention offers — that preserve the customer relationship while protecting Rippling's assets and revenue. •Partner cross-functionally with Account Management, Sales, Credit & Underwriting, Finance, and Collections to develop tailored resolutions for complex or high-exposure accounts. •Document all account activity, customer interactions, and resolution outcomes accurately and thoroughly in relevant systems. •Escalate high-risk or high-balance accounts to the Servicing Manager with a clear summary of account status, risk exposure, and actions taken to date. •Contribute to the development of team playbooks, treatment strategies, and best practices as the function continues to scale. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!