Hiring: ServiceNow Virtual Agent / AI Platform Lead / AI Control Tower Company: Value Innovation Labs Location: Grand Rapids, MI Job Posted Time: 2026-09-11 18:06:21 Target Skills & Keywords : Compliance, RAG, ServiceNow About the job Required Skills: •AI Control Tower •ServiceNow Virtual Agent •AI Governance •Job Summary: •We are looking for a ServiceNow AI Platform Lead with strong experience in ServiceNow Virtual Agent, Now Assist, GenAI, and AI governance. The candidate will lead AI platform initiatives, design enterprise AI solutions, and establish an AI Control Tower to govern, monitor, and optimize AI capabilities across the organization. •Key Responsibilities: •Lead ServiceNow Virtual Agent, Now Assist, NLU, and GenAI initiatives. •Design and implement RAG-based AI solutions and enterprise AI architectures. •Establish and manage an AI Control Tower for AI governance, monitoring, and operational oversight. •Integrate AI solutions using APIs, MCP, and ServiceNow integrations. •Define AI governance, security, compliance, responsible AI, and performance standards. •Partner with business and technical teams to identify and implement AI use cases. •Provide technical leadership for AI platform strategy, architecture, and roadmap. •Core Skills: AI Control Tower | ServiceNow Virtual Agent | NLU | Now Assist | GenAI | RAG | APIs/MCP | AI Governance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!