Hiring: ServiceNow Trainer Company: DirectViz Solutions, LLC Location: Alexandria, VA Job Posted Time: 2026-09-15 13:39:45 Target Skills & Keywords : Agile, Change Management, Configuration Management, Portfolio Management, Scrum, ServiceNow, User Experience About the job Experience: •6 years of experience Required Skills: •Deliver instructor-led, virtual, and hands-on ServiceNow training sessions for technical and non-technical audiences. •Conduct role-based training for end users, fulfillers, managers, process owners, administrators, and other stakeholder groups. •Facilitate demonstrations, workshops, office hours, and knowledge-transfer sessions. •Provide training for new ServiceNow implementations, enhancements, upgrades, and releases. •Create realistic ServiceNow scenarios and exercises that reinforce business processes and platform functionality. •Evaluate participant understanding and provide additional coaching or support when needed. •Training Development & Instructional Design •Develop Comprehensive ServiceNow Training Materials, Including User guides and job aids Qualifications: •Bachelor's degree •In-depth knowledge of ServiceNow workflows, navigation, forms, lists, reporting, dashboards, and user experiences •Demonstrated ability to translate complex technical concepts into clear, user-friendly instructions •Strong presentation, facilitation, written communication, and interpersonal skills •Demonstrated capacity to train audiences with varying levels of technical knowledge •Strong organizational skills with the ability to support multiple projects and priorities simultaneously •Be able to maintain awareness during scheduled working hours •Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard) •Able to lift up to 15 pounds Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!