Hiring: ServiceNow Queue Manager Company: Future Tech Enterprise, Inc. Location: Fort Lauderdale, FL Job Posted Time: 2026-09-16 11:20:53 Employment Type: Remote Target Skills & Keywords : Configuration Management, Microsoft Excel, Program Management, Quality Assurance, ServiceNow, Systems Integration About the job Experience: •3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules) Required Skills: •ServiceNow Ticket Management •Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support •Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems •Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations •Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager •Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service •Partner cross-functionally with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence •Oversee the ServiceNow Returns Queue and asset record management tasks Qualifications: •Operational familiarity with ERP systems and asset tracking/inventory platforms •In-depth knowledge of IT fulfillment, device lifecycle processes, and asset returns management •Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams •Exceptional attention to detail and process accuracy •Intermediate Excel skills for custom reporting and dashboard creation •Strong communication skills, including stakeholder updates and documentation creation •This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. •Influence the future of a rapidly evolving enterprise technology leader •Partner cross-functionally with industry giants and public sector innovators to co-create impactful solutions •Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation Compensation: •Flexible work environment (work from home / hybrid options) •Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!