Hiring: ServiceNow Knowledge Manager Company: Inserso Corporation Location: Washington, DC Job Posted Time: 2026-09-10 14:36:34 Target Skills & Keywords : Accessibility, Microsoft Excel, Microsoft PowerPoint, Quality Assurance, ServiceNow, User Experience About the job Required Skills: •Develop and enforce Knowledge Management policies, publishing standards, and lifecycle requirements. •Establish standards for article quality, structure, taxonomy, metadata, readability, and formatting. •Ensure compliance with organizational, contractual, accessibility, and audit requirements. •Maintain approval and lifecycle processes from draft through publication, review, revision, and retirement. •Administer ServiceNow knowledge bases, categories, taxonomy, templates, metadata, and lifecycle settings. •Coordinate with ServiceNow developers and administrators on configuration, enhancements, upgrades, testing, and new capabilities. •Maintain workflows, version control, approval paths, publishing rules, roles, and permissions. •Ensure articles are accurate, current, relevant, complete, and standards-compliant. Compensation: •$75,000 - $85,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!