Hiring: ServiceNow Customer Service Management (CSM) Engineer Company: System Soft Technologies Location: Cincinnati, OH Job Posted Time: 2026-09-10 11:32:49 Target Skills & Keywords : Agile, Data Warehouse, REST, SAP, SOAP, ServiceNow, Snowflake, Stakeholder Management, User Experience About the job Experience: •Develop and enhance Customer Portals, Service Portal, Employee Center, and Agent Workspace. •Improve self-service capabilities and overall user experience. •Configure catalog items, widgets, forms, and workflows. •Interface directly with business stakeholders to simplify customer interactions. Required Skills: •We are seeking a Senior ServiceNow Customer Service Management (CSM) Engineer with strong hands-on experience designing, developing, integrating, and supporting ServiceNow CSM solutions. •The ideal candidate will have experience with CSM, customer portals, email-to-case, CRM integrations, case management, workflow automation, and ServiceNow development •. This person will work closely with business and product teams to improve customer servicing operations and automate manual processes. •ServiceNow CSM Development •Design, configure, develop, and support ServiceNow CSM solutions. •Build and maintain Customer Service Portal and CSM Workspace. •Configure Cases, Accounts, Contacts, Consumers, SLAs, escalations, and Knowledge Management. •Configure and support Agent Workspace and Customer Service Workspace. Qualifications: •5+ years of ServiceNow platform experience •3+ years of hands-on ServiceNow CSM implementation experience •Strong experience with email-to-case implementations. •Strong ServiceNow development and configuration experience. •ITIL v4 Foundation or higher •Strong communication and stakeholder management skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!