Hiring: ServiceNow CMDB, SLA & Continual Improvement Analyst Company: Vizient Location: Chicago, IL Job Posted Time: 2026-09-10 12:24:59 Target Skills & Keywords : Configuration Management, Project Management, ServiceNow About the job Required Skills: •Design and implement ServiceNow CMDB solutions that support complex technology and operational requirements. •Establish and maintain CMDB governance, data quality standards, configuration item lifecycle practices, ownership, relationships, identification, and reconciliation. •Monitor CMDB health and drive resolution of completeness, correctness, compliance, duplicate, stale, orphaned, and relationship data issues. •Support ServiceNow Discovery, Service Mapping, Common Service Data Model alignment, and integrations with asset, endpoint, cloud, monitoring, and operational data sources. •Partner with service and application owners to maintain accurate configuration data, establish ownership, and improve adoption of CMDB practices. •Configure, monitor, report on, and improve ServiceNow service level agreements and related service performance measures. •Lead testing and validation activities for ServiceNow implementations, enhancements, and process changes. •Analyze operational trends, root causes, and performance metrics to identify continual improvement and automation opportunities. Qualifications: •Relevant degree preferred. •5 or more years of relevant experience required. •3 or more years of hands-on ServiceNow administration, platform support, CMDB support, service level management, or related ServiceNow experience required. •Hands-on experience implementing, administering, or improving ServiceNow CMDB, including configuration data quality, governance, relationships, identification, and reconciliation required. •In-depth knowledge of Information Technology Infrastructure Library practices, including configuration management, service level management, incident management, problem management, change enablement, and continual improvement required. •Strong analytical, problem-solving, project management, facilitation, collaboration, and communication skills required. •ITIL 4 Foundation, ServiceNow Certified System Administrator, or relevant ServiceNow Certified Implementation Specialist certification preferred. •This position is also incentive eligible. Compensation: •$88,900 - $155,500 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!