Hiring: ServiceNow Business Analyst Company: Systems Plus, Inc. Location: Washington DC-Baltimore Area Job Posted Time: 2026-09-16 20:09:40 Employment Type: Remote Target Skills & Keywords : Agile, Project Management, SAFe, Scrum, Security Clearance, ServiceNow, Systems Design About the job Experience: •At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow •Demonstrated ability to develop strong on-site and remote team and client relationships •Excellent verbal and written communication skills including presentation skills •ServiceNow Certified Systems Administrator (CSA) •Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) Required Skills: •Create epics, user stories with acceptance and testing criteria •Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions. •Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations. •Develop business and system requirements, functional designs, process flows, and test plans. •Analyze and document business processes and systems •Prepare client facing and internal deliverables that are technology related •Interface with the application development team Qualifications: •BS/BA degree in Computer Science, MIS, or related IT discipline •Additional four years of related professional experience can be substituted for a BS/BA degree •ServiceNow CIS IT Service Management or other similar ServiceNow certification •Agile SAFe, Scrum Master, or ITIL v3 certification Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!