Hiring: ServiceNow Administrator Company: Empath Health Location: Sarasota, FL Job Posted Time: 2026-09-15 11:04:53 Employment Type: Remote Target Skills & Keywords : Change Management, Epic Systems, HIPAA, HTML, JavaScript, Project Management, REST, Regulatory Compliance, ServiceNow About the job Required Skills: •Administer and maintain the ServiceNow platform, including users, roles, groups, permissions, and overall platform configuration •Configure and support ServiceNow modules including Incident, Problem, Change, Asset, Knowledge, Service Catalog, ITSM, and SPM •Partner with technical teams to integrate ServiceNow with key healthcare systems, including HRIS and financial platforms, to support seamless data exchange and workflow automation •Develop, test, and implement workflows, business rules, UI policies, automation scripts, and platform customizations aligned with ITIL and ITSM methodologies •Continuously evaluate and improve ServiceNow processes to enhance service delivery, incident response, change management, and operational efficiency •Monitor platform performance, apply upgrades and patches, troubleshoot issues, and help ensure system reliability and availability •Support compliance with HIPAA, HITECH, and other healthcare regulatory requirements related to data privacy, security, and auditability •Provide technical support, training, and knowledge transfer to clinical, business, and IT users while maintaining thorough documentation of platform configurations, integrations, customizations, and ITSM processes Qualifications: •ITIL Foundation certification or higher preferred •Additional certifications in IT service management, project management, or program leadership preferred •Unified in empathy, we serve our communities through extraordinary Full Life Care for All. •Empath Health is a not-for-profit healthcare organization providing •Through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. •Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. •Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. •At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful. •Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal •. If viewing in HTML, please see in English or in Spanish. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!