Hiring: Service Technical Support Specialist - Agriculture Equipment Company: CNH Location: Racine, WI Job Posted Time: 2026-09-10 14:41:51 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •5+ years of hands-on technical support or service experience with mobile heavy equipment, diesel machinery, agricultural equipment, or construction equipment. •2+ years of mechanical or field service experience working directly with agricultural machinery, construction equipment, or heavy commercial trucks. •3+ years of technical support or dealership service technician experience on off-highway mobile equipment. Required Skills: •Remote Technical Support: Provide urgent, high-level technical support and troubleshooting advice to dealership service technicians, service managers, and field staff via phone and digital support portals. •System Diagnostics: Utilize mechanical, hydraulic, & electrical schematics, and electronic test equipment/software to interpret fault codes, ECU parameters, and telemetry data for root-cause problem identification. •Quality & Engineering Collaboration: Document recurring technical issues, perform initial failure analysis, and collaborate with Product Quality, Engineering, and Manufacturing teams to develop product reliability improvements and update technical publications. •Knowledge Base Authoring: Create, update, and publish technical service documents, troubleshooting guides, and solution articles in the self-help service database to accelerate repair resolution times for dealers. •Case Management: Accurately track and document all dealer technical inquiries and diagnostic telemetry in the contact management system for future reference. •Bachelor’s Degree in Agricultural Engineering, Mechanical Engineering, Ag Systems Technology, Industrial Engineering, Industrial Technology, or related field; OR Associate’s Degree with 5+ years of hands-on technical support or service experience with mobile heavy equipment, diesel machinery, agricultural equipment, or construction equipment. •Technical Aptitude: Strong working knowledge of mobile equipment hydraulics, DC electrical schematics, mechanical assemblies, and electronic control systems. •Software & Tools: Proficiency with diagnostic software tools, telemetry systems, and standard business applications (Microsoft Office, Excel, Outlook). Qualifications: •Operational familiarity with digital controller architecture, precision farming technology, and controller area network protocols (CAN, LIN, ISOBUS, Ethernet). •The annual salary for this role is USD $55,725.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) •For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!