Hiring: Service Rep II, End User Operations Company: Lincoln Financial Location: Charlotte, NC Job Posted Time: 2026-09-16 13:02:03 Employment Type: Remote About the job Experience: •3+ years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required) Required Skills: •Level 1 and level 2 support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services and VIP support. •Troubleshoot & repairs computer systems & peripheral equipment and will also respond to incidents & service requests either in person, by telephone, or via remote access. •Additionally, you will provide timely resolution of incidents or escalations on behalf of end users, to appropriate technical staff. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!