Hiring: Service Programs Coordinator Company: ZOLL Medical Corporation Location: Chelmsford, MA Job Posted Time: 2026-09-16 14:43:48 Employment Type: On-site Target Skills & Keywords : Quality Assurance About the job Experience: •3-5 years of customer service and logistics experience Required Skills: •Lead and oversee managing the logistics of the Preventive Maintenance Programs from beginning to end, by initiating the processes and following through to completion. •Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only Programs •Generate and maintain preventive maintenance schedules in ERP system •Create cases in Sales Force (CRM) for tracking throughout the PM process •Work closely with the Customer Quality Assurance Global Manager on work assignments, PM scheduling, availability and cost effectiveness for field visits. •Create service parts order to ensure parts shipped prior to scheduled service visit •Manual creation of service requests for preventive maintenance and shipment of service loaners •Investigate and work with appropriate departments to resolve issues that impact Preventive Maintenance process and customer satisfaction Qualifications: •Motivated self-starter with the ability to exercise own judgement •Demonstrated capacity to work independently, with little or no supervision •Capable of prioritizing activities and performing multiple tasks •Energetic, creative, goal-oriented team player •Heightened sense of personal responsibility including punctuality, attendance and commitment •Two Year College Degree or equivalent experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!