Hiring: Service Operator Company: CarMax Location: Hoover, AL Job Posted Time: 2026-09-16 13:34:13 About the job Required Skills: •Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset •Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences •Schedule service appointments and provide accurate routing of calls and inquiries •Deliver timely written messages to the appropriate team members for follow-up •Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines •Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Qualifications: •Strong interpersonal and communication skills, with proven ability to deliver outstanding customer service •Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions •Demonstrated capacity to execute standardized service processes and maintain high customer satisfaction scores •Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets •Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams •Flexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity •As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!