Hiring: Service Operations Specialist Company: Lumos Fiber Location: Port Charlotte, FL Job Posted Time: 2026-09-16 14:38:43 Employment Type: Remote Target Skills & Keywords : Microsoft Office, SOC, Subnetting About the job Experience: •1+ year Fiber or Telecom industry experience required. Required Skills: •Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites. •Conducts advanced OTDR traces & fiber characterization. •Installs and troubleshoots basic voice, data, video services, & CPE. •Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc. •Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment. •Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades. •Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment. Qualifications: •Strong verbal and written communication skills. •Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607). •Demonstrated capacity to read & understand cross-connects for fiber LCC cabinets & splitters. •Extensive experience with advanced GPON and fiber-based services & equipment. •Solid functional working knowledge of voice services (SIP), video services, LAN/WAN service & hardware. •Supports the development of Operations Service Technicians on the team. •What Makes You a Great Fit •High School Diploma or equivalent required. •Valid, fully unencumbered Driver’s License required. Compensation: •Comprehensive health, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!