Hiring: Service Operations Manager Company: Subaru of America Location: Camden, NJ Job Posted Time: 2026-09-10 14:31:41 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office, Project Management, Quality Assurance, SOA About the job Experience: •10-12 years required. •10 to 12 years of experience required. •12 years required. •12 years of experience required. •000 yearly benefit Required Skills: •Oversees and manages the Remanufacturing Quality Manager responsible for coordination and tracking of the remanufacturing, high-voltage battery, and second line parts programs for quality and warranty cost reduction. •Monitors and updates service manual data/information by leveraging Technical Helpline and Claims information to improve information and accuracy. Positively impacts the timing of updates towards improving service manual information quality and repair quality. •Service Information Publication: Manages team responsible for overseeing desktop publishing of Service Information and production of Owner Information Kits, as well as authoring technical service bulletins (TSBs), Technical Helpline updates, and for management of "Right to Repair" website material. •Works closely with SBR Senior Manager responsible for Service Readiness and Publications to ensure accuracy, timeliness, and advocacy on behalf of Subaru. •Serves as technical liaison and resource for interdepartmental project teams such as, but not limited to, telematics, recalls and campaigns, and other initiatives. •Participates in the acquisition and maintenance of vehicles in SOA's museum. •Supports the Director - Service Operations in departmental strategic planning. Qualifications: •Bachelor's Degree required. •At least 10-12 years required. •Strong investigative, problem-solving, and negotiating skills. •Project management and supervisory skills. •Excellent verbal and written communication skills. •Operational familiarity with internal Subaru corporate applications, such as the claims processing system (NorthStar), Electronic Parts Catalog, Retail Parts Management (RPM), and Tech Share. •Strong team-building, motivation, leadership, business, and management skills. •Demonstrated capacity to work in a fast-paced, team-based environment. •Excellent analytical and presentation skills. •Computer skills (Microsoft Office Suite). Compensation: •$130,000 - $170,000 / year •Additionally, this role is bonus eligible Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!