Hiring: Service Operations Engineer - 0-5 years' experience (Denver,CO/Shelton,CT) Company: Sectra Location: Denver, CO Job Posted Time: 2026-09-15 13:00:38 Employment Type: Remote Target Skills & Keywords : Confluence, Jira, Linux, SQL About the job Experience: •5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field Required Skills: •Gather relevant information, clearly document reported issues, and perform initial troubleshooting. •Resolve common technical issues using established processes, documentation, and available tools. •Triage incoming support cases by assessing their urgency, impact, and technical complexity, then route them to the appropriate technical resource or team. •Keep customers informed throughout the support process and ensure a smooth handoff when additional technical support is required. •Maintain accurate case records, troubleshooting notes, and resolution details. •Identify recurring issues and contribute to internal documentation and process improvements. •Partner cross-functionally with engineers and other teams to support efficient case resolution and a positive customer experience. •Build technical knowledge of Sectra solutions, customer environments, and support processes through ongoing training and hands-on experience. Compensation: •$70,000 - $105,000 / year •Comprehensive medical, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!