Hiring: Service Manager Company: Progress Residential® Location: Phoenix, AZ Job Posted Time: 2026-09-10 11:56:13 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Salesforce About the job Required Skills: •Demonstrate a working knowledge of lease documents and resident rules and regulations •Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes •Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio •Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work •Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs •Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team •Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers •Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy Qualifications: •5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent •High School Diploma or equivalent required •EPA certified to handle refrigerants •Available to work flexible hours which may include some weekends and evenings •Available to offer support for after-hours service technicians and / or vendors •Demonstrated capacity to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA •Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule •Demonstrated capacity to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area •Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes •Understanding of general IBC building codes and rental property health and safety regulations. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Competitive Compensation - Including performance-based bonuses that reward your contributions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!